terms & conditions

TERMS & CONDITIONS

These Terms & Conditions were last updated on the 4/3/2020
Please read these Terms & Conditions carefully before using Sixstar Coach Tours Ltd’s website.
Your access to and use of this service is conditioned on your acceptance of and compliance with these Terms.
These Terms apply to all visitors who access or use the service.
By accessing or using the service you agree to be bound by these Terms. If you disagree with any part of these Terms then you may not access the service.

CUSTOMER CONDUCT

Sixstar Coach Tours Ltd reserve the right to refuse or carry any person whose conduct or manner is likely to cause offence or upset to other passengers. In such cases no refund will be given and the company have no further liability to that passenger.
Smoking is not permitted on our our coaches but we have frequent stops.

PRICES

Full payment is required at the time of booking. We accept all debit cards,Visa, American Express.
Full payment is required before booking can be confirmed.
Students must show ID on the day of the tour.
Tour prices are for driver/guide only and do not include fees for boat trip. These can be ordered at time of booking by emailing or phoning Sixstar Coach Tours Ltd, or on the day of travel and must be paid in cash.
Gratuities are also not included.

DATE OF DEPARTURE

These are subject to change or cancellation should unforeseen circumstances occur, or if we do not have enough numbers on your specific date. We will offer an alternative day or a full refund will be given. In the event of a tour being cancelled by the operator prior to departure, all monies will be refunded.
No refund will be given if passengers cancel due to weather conditions.
A tour is non refundable if you miss the departure time through no fault of ours.
Please be aware the tour opens 30 minutes before designated departure time and closes 5 minutes prior to departure time advertised. This service will allow all passengers to get the full amount of time on their tour. So please arrive promptly to avoid disappointment.
All tours will return to the departure point we left from at the start of the tour.
Your driver has to work under strict legal and time restrictions.

Sixstar Coach Tours Ltd reserve the right to deviate from the advertised route of a tour in the event of unforeseen circumstances outwith our control.

CHILDREN

Children under 18 must be accompanied by an adult.
The minimum age for children travelling is five.
Children 5-16 years of age will receive a concessionary rate.

INSURANCE

Sixstar Coach Tours Ltd maintains insurance, meeting all statutory requirements but we strongly advise passengers to have their own comprehensive and suitable travel, medical and cancellation insurance cover.

ACCIDENT OR LOSS

Sixstar Coach Tours Ltd will not be liable for any loss, damage, delay ,inconvenience, however caused, unless due to negligence by the company in which case our liability is limited {except death or personal injury} for damages to the refund of the tour price.

CANCELLATIONS

You, the customer must inform us in writing by email if you wish to cancel a tour and give 72 hours{3 days} to receive a full refund. If you book your tour within 72 hours of departure date and then cancel no refund will be given.
When cancelling please include your name, departure date, other people travelling with you and if applicable your preferred date.
Changes to departure date are subject to availability.

COMPLAINTS

Should you have a complaint during or after your tour with Sixstar Coach Tours Ltd please notify us and we will do our utmost to rectify your problem. If we can not resolve your complaint at the time, please contact us within 21 days of your tour and it will be dealt with.
We will not be able to deal with any complaints made after 21 days.

Operating Company

Sixstar Coach Tours Ltd
8 Barga Court
Cockenzie
East Lothian
EH32 0JY

Registered at Companies House
Registration Number SC653094

Contact Us

Phone:
07999161852

Email:
info@sixstarcoachtoursltd.com

We accept card payments

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